Customer support

Get support from iBlue Projects

Active customers and new inquiries are both welcome. We respond within one business day. Business hours: Mon–Fri, 09:00–17:00 CET.

For active customers

You have an iBlue installation in place

Log in to iBlue Cloud at iblue.eu to manage devices, keys, and users. For platform issues, submit a request below and reference your installation address or account email.

Go to iblue.eu

For new inquiries

You are evaluating iBlue for a project

Use the form below to reach the iBlue Projects team. Describe your project and what you need to know. We respond within one business day.

Go to the form

Frequently asked

How quickly do you respond to support requests?

We aim to respond to every inquiry within one business day. During business hours (Mon–Fri, 09:00–17:00 CET) we typically reply the same day.

I am an existing iBlue customer. Where do I log in?

The iBlue Cloud platform is accessed at iblue.eu. Your installer or the iBlue team will have provided your login details at setup.

I need product specifications or pricing. Where can I find them?

Specifications, pricing, and the online shop are at iblue.eu. iBlue Projects handles project planning and partner support — not direct product sales.

I am an installer with a technical question on-site. Can I reach you urgently?

Submit a support request via the form and mark it urgent. We prioritize active installation site queries during business hours.

Business hours

Mon–Fri, 09:00–17:00 CET

Requests submitted outside business hours will be handled on the next working day.

Next step

Planning a new installation?

If you need a project specification rather than support, start with the project planning form.

Plan a project Join the partner program